In a large mixing bowl, combine the softened cream cheese, sour cream, garlic powder, onion powder, smoked paprika, salt, and pepper. Mix until smooth and creamy.
Add in the shredded chicken, diced jalapeños, and half of both the cheddar and mozzarella cheeses. Stir until all ingredients are well incorporated.
Transfer the mixture to a greased 9x13 inch baking dish, spreading it evenly.
Top the casserole with the remaining cheddar and mozzarella cheeses, and sprinkle the crushed tortilla chips over the top for a crunchy finish.
Bake in the preheated oven for 25-30 minutes, or until the cheese is bubbly and lightly golden brown.
Once done, remove from the oven and let it cool for a few minutes. Garnish with freshly chopped cilantro before serving.
Notes
Serve hot, directly from the baking dish, with a side of sliced fresh vegetables or a simple green salad.